Refund policy

If you are not fully satisfied with your purchase, We will accept items for exchange or return for store credit only. 
Please ensure that the item is returned in unworn and re-saleable condition with complete original packaging within 14 days of receipt. avec new york must authorize all returns and exchanges. avec new york has full discretion over the status of an item when reviewing for repair, return or exchange. Returns after the 14 days period are not accepted. 
If you would like to make a return, please email for a return authorization at: info@avecnewyork.com (no refund will be granted without return authorization). 
For your protection, please pack your returns in the original box, return your order with an insured courier (e.g.USPS, FedEx, UPS,EMS) and retain your receipt. 


avec New York is not responsible for items damaged or lost in transit. Please include a note with your name and invoice number. 
Once your return is processed, credit will be issued for merchandise amount only. We do not refund shipping charges on return items.


*All personalized items, custom orders and wholesale order are final sales. Items received as gifts may be exchanged for another item of equal value or higher value. Returns or exchanges may be rejected for the following reason: 1. Insufficient information is provided to process the order. 2.There appears to be significant wear on the item. 3.Damage was unrelated to a manufacturer or quality issue.

* Wholesales are all final sales unless items are defective. When the items are defective, it must be informed to us within 48 hours from it's arrival time. Regarding cancelation of the items had been special ordered including wholesales are not refundable in any reasons.