FAQ

Where is AVEC NEW YORK jewelry made?

All pieces are handcrafted in our fine jewelry studio with a focus on quality, detail, and slow fashion principles.

What materials do you use?

We use premium materials like sterling silver, 14k/18k gold, and gold plating — all responsibly sourced for beauty and durability.

Do you make custom pieces?

Yes. We offer personalized and custom designs. Contact us at info@avecnewyork.com to begin the process.

How do I care for my jewelry?

Avoid water, perfume, and chemicals. Store separately and clean with a soft cloth. Visit our Jewelry Care Guide for full details.

Is your jewelry hypoallergenic?

Most pieces are hypoallergenic and safe for sensitive skin. Contact us with specific concerns.

How long does shipping take?

Please allow 7–14 business days for production. We offer free worldwide shipping with tracking.

Do you ship internationally?

Yes, we ship globally for free. Customs fees may apply depending on your region.

Can I return or exchange my order?

We do not accept returns, but exchanges may be available in some cases. See our Returns Policy for more.

Do you offer repairs?

Yes. Email us with photos and details for repair assistance.

How can I contact you?

Reach us via our contact form or email at info@avecnewyork.com. We respond within 1–2 business days.