CARE & REPAIR
Each piece of our jewelry is hand-crafted and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time.
sterling silver jewelry care with proper care, your fine quality silver will last a lifetime. To minimize scratches and other damage, store your silver jewelry either in a cloth pouch or in a separate compartment in your jewelry box. Avoid exposing your silver to household chemicals when cleaning with bleach or ammonia, or when swimming in chlorinated water, as these chemicals can damage silver. Care should also be taken to prevent silver tarnish build-up, a dulling that naturally occurs when silver reacts with sulfur or hydrogen sulfide in the ambient air. To clean your silver, use polishes formulated specifically to remove tarnish. You can find fine silver polishes, solutions, or cloths appropriate to remove tarnish at most hardware stores or specialty craft stores. Tarnish is most easily removed when it first becomes visible. Although wearing your silver jewelry often is the best way to prevent tarnish from building up, regular cleanings of all your silver items will prevent tarnish and keep your silver bright and sparkling. Look for the fineness mark and the maker's mark on the underside of the silver item you are considering to ensure the quality.
To request a repair please email firstname.lastname@example.org and be sure to include your name, telephone number, and a brief description of the problem. We will respond with instructions on how to proceed. 'avec new york' has full discretion over the status of an item when reviewing for repair, return or exchange. As long as Damage is related to a manufacturer or quality issue, for items purchased within 6 months, repairs are free of charge and within 1 year, we will charge the half of the repair fee. If your purchase is older than 1 year, you will be charged for the repair. For items that need extensive work additional costs may apply which will be determined after receiving the piece at our studio. Repair times may vary and are handled on a case by case basis. We highly recommends you certify and insure your repair shippings as we are not responsible for any lost or damaged goods.